Craft CMS Support & MaintenanceHosting & Support
We can take over the reins to support and maintain your Craft CMS projects, providing Craft CMS development, on-going maintenance, web hosting and round-the-clock support for complete peace-of-mind.
A new home for your Craft CMS site
Not every site we look after started with us. Over the years we've carefully onboarded and migrated many Craft CMS projects built by others, then gradually evolved them and paid down their technical debt. Whatever the reason for the move, whether an agency has gone out of business, a developer has gone quiet or you simply want a change, we're ready to step in, get your project moving again and restore lost confidence.
We've worked with Craft since its launch in 2013, and we host and maintain most of the Craft sites we've ever built. It starts with a fixed-price audit, so you get an honest picture of what you have before anyone commits to a retainer.
Why clients stay
Moving your Craft site to a new team is a trust exercise. These are the numbers we'd want to see in your position.
Pricing
Start small and fixed-price, or work by the hour with no contract. Most clients begin with an audit and move onto a retainer once they've seen how we work.
Onboarding audit
£525
No obligation to continue
Moving your Craft site to a new team? A full day reviewing it, so you know exactly what you have before anyone changes it.
- Codebase, Craft version and every plugin
- Hosting, backups and deployment
- A written report in plain English
- A prioritised stabilisation plan
Support retainer
Craft CMSFrom £350/mo
5 hours a month, 12-month agreement
Predictable monthly hours for Craft sites that need ongoing care, with more hours available as your site grows.
- Same-working-day response
- Regular Craft CMS and plugin updates
- Proactive security and performance work
- Unused hours roll forward one month
Ad hoc
£75/hour
No contract or retainer required
For one-off changes, fixes and Craft upgrades as they come up. You pay only for the time we spend.
- Bug fixes and small changes
- Craft CMS and PHP version upgrades
- Estimates agreed before work starts
- Move onto a retainer at any time
All prices exclude VAT.
case study
Boisdale, Restaurateur & Music Venues
Moving a Craft CMS site to a new team with zero downtime
Boisdale run live music and fine dining venues across London. They wanted to move their Craft CMS hosting and support away from their incumbent agency, and chose us after a competitive tender.
- Code, database, media and DNS transferred from the incumbent agency onto our AWS infrastructure
- Development, staging and production environments set up and tested before the switchover
- A DNS switchover with zero downtime, followed by monitoring until the site was stable
- An annual SLA covering support, maintenance and ongoing development
Is your site a good fit?
We take on most Craft CMS sites, and the handover is quickest if yours is already built with the tools we use every day:
The one exception is Craft Commerce: we don’t onboard Commerce projects. Our e-commerce approach is Shopify or bespoke Laravel builds.
Craft support & maintenance services
- Web hosting on our Craft-optimised, load-balanced hosting infrastructure at Amazon Web Services (AWS)
- Regular Craft CMS and plugin updates
- Ongoing support and maintenance either ad hoc or via a service level agreement (SLA)
- Round-the-clock support for complete peace-of-mind
- An experienced team of designers, front-end developers and Craft CMS developers ready to take your project to the next level
Not sure what state your Craft site is in?
That's usually the reason people call. Start with a fixed-price audit, a written assessment of the codebase, hosting, Craft version and plugins, with no obligation to continue.
Related projects
What our clients say
We're incredibly proud of the testimonials we've amassed over the years. They're hard-won—often the result of hundreds or thousands of hours of consistent delivery and timely responses, and partnerships that have lasted years and years.
At Boisdale, our website plays an important role in the day-to-day running of the business, so having the right people looking after it is essential. Enovate have been managing our website hosting and technical support for several years, having originally taken over from our previous provider. Since then, they have given us the confidence that everything is being properly managed behind the scenes, allowing us to concentrate on running the business.
What we particularly value is their practical approach. They understand that in hospitality, things often need to happen quickly, and they are always approachable, responsive and willing to find a solution and make useful thought out recommendations. It's been a very positive working relationship, and one we hope will continue for many years to come.
“Working with Enovate has been an exceptional experience. Michael, Dan and the wider team have played a central role in bringing Pandemic PACT’s work to life, translating complex research funding data into a clear, engaging and accessible digital platform. At Pandemic PACT, a great deal of work goes into gathering, reviewing and analysing information on research funding for diseases with pandemic potential. Making that work accessible and useful to researchers, funders and other audiences is essential to our purpose. Enovate has helped us bridge that gap, giving our work a strong public presence and helping the data tell its story. What I value most is the quality of the collaboration. The team takes time to understand what we are trying to achieve, think through challenges with us and contribute thoughtful, practical ideas. We can bring an initial concept or a complicated requirement to a discussion and work through it together, drawing on their technical expertise and creativity to arrive at a stronger solution. Their willingness to ask questions, explore possibilities and suggest improvements has added real value throughout our work together. The quality of their delivery has been consistently impressive. They have built a bespoke website and data visualisation platform shaped around our needs, with care given to both the detail of the underlying information and the experience of the people using it. They understand how much it matters to present complex material clearly while preserving its meaning. Just as importantly, they are approachable, responsive and a pleasure to work with. Their readiness to help, attention to detail and constructive approach have made them a trusted extension of our team. We have felt supported as the platform has developed and our requirements have evolved. Enovate has made an outstanding contribution to how Pandemic PACT shares its work with the world. I would recommend them wholeheartedly to any organisation looking for a thoughtful, creative and technically excellent team who care about the work they deliver and the people they work with.”
“We've worked with Enovate for many years, and they've been a great company to deal with. They've supported and developed our bespoke Laravel website over the years and continue to provide us with reliable support whenever we need it. The team are knowledgeable, approachable and easy to work with, and we really value the relationship we've built with them. We'd happily recommend Enovate to any business looking for a reliable website design and support partner.”
“Enovate nailed our design vision: a bespoke Shopify build with the unmistakable Portuguese Flannel aesthetic, powered by a fast, flexible backend.”
How a handover works
From first conversation to ongoing support, with no break in service.
Audit
A full day reviewing the codebase, the hosting, the Craft version and every plugin, then a written assessment, including anything we think you should know before spending another penny on the site.
Stabilise
Anything urgent comes first, such as security patches, an out-of-support Craft version, or plugins that won't survive the next upgrade. We agree what's urgent together rather than deciding for you.
Transition
The site moves onto our Craft-optimised AWS infrastructure at a time that suits you, with SSL, backups and monitoring as standard. We've done this for transactional e-commerce sites with minimal downtime.
Ongoing support
Once things are stable, you choose how we carry on. A monthly retainer from five hours a month suits sites that need regular care, or you can work with us ad hoc at £75 an hour with no contract. Either way, you keep the same team.
Craft CMS Support & Maintenance questions
The questions we're asked most often before a project starts. Can't find what you're looking for? Get in touch.
Pixel & Tonic, the company behind Craft, formally partners with a small number of agencies who have a demonstrated track record with the platform. It means we have a direct line to the Craft team, early sight of what's coming, and a body of delivered work that Pixel & Tonic have reviewed. We've held the status since 2018.
Most Craft builds we deliver land between £10,000 and £50,000 depending on the number of templates, the complexity of the content model, and whether the site is multi-site or multilingual. Smaller brochure sites start lower. We scope every project individually and give you a fixed price before any work begins.
A typical marketing site runs 8–14 weeks from kickoff to launch. Multi-site or multilingual builds take longer, and smaller brochure sites can be quicker. The single most common cause of delay is content arriving late, so we plan that in from the start and flag the risk early.
Yes — most of our new Craft projects are migrations. We handle the content transfer, redirect mapping, SEO preservation, and editorial retraining. We've migrated from WordPress, Drupal, ExpressionEngine, Umbraco, and older Craft 2 and Craft 3 installs.
Craft Solo is free for single-user sites. Craft Pro, which most organisations need, is a one-off licence with an optional annual fee for continued updates. Plugin licences are separate. We handle the purchasing as part of the project and set out the ongoing costs in your proposal, so there are no surprises.
That's the point of building on Craft. We design the content model around how your team thinks about content, and give editors a set of blocks they can combine freely without being able to break the design. We run a handover training session and leave you with documentation.
Yes. We run Craft sites on our own AWS infrastructure, tuned for Craft's performance characteristics, with backups, monitoring, and SSL as standard. The same team that builds your site is responsible for running it — no handover to a third party.
Craft Commerce exists, but we don't use it. We recommend Shopify for standard online stores and bespoke Laravel builds for complex or deeply integrated e-commerce. That keeps Craft focused on what it does best.
Yes, and we do it regularly. We start with an audit of the codebase, hosting, and Craft version, then give you an honest assessment of what needs attention before we take on ongoing support.
Explore all Hosting & Support services
We've worked tirelessly on our hosting set-up at Amazon Web Services to ensure we get the best performance and reliability for your website. After all, a business critical website or web application is no use if it's offline so we do everything we can to ensure our clients never experience avoidable downtime.
Services
- AWS Web Hosting
- Website Maintenance
- Craft CMS Support & Maintenance
- Website Migration & Onboarding
Ready to start your project?
Let's discuss how we can help you achieve your digital goals. We typically respond within one business day.
